Since February, businesses and governments around the world have managed to make changes in the way they operate within days and weeks; changes that would previously have taken months or even years to implement. How did they manage to achieve this and what are the lessons we can learn about implementing change moving forward; crisis or no crisis?

The panelists:

Lt General Tyrone R. Urch – Commander Home Command, British Army

Lara Sampson – Product Owner for the Universal Credit Full Service

Emily Ackroyd – Director of Strategy & Engagement, Government Digital Service 

Panel led by Harvey Maylor, Associate Professor in Management Practice
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