This is part 2 of an exclusive How To Academy event. To see part 3, click here: https://youtu.be/8f73tjEcMzQ

What makes people exceptional? According to bestselling author and retired FBI agent Joe Navarro, there are just five traits that set exceptional individuals apart from everyone else: Self-Mastery, Observation, Communication, Action and Psychological Comfort.

Joe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals and specialising in non-verbal communications, and is now a lecturer and consultant for major companies worldwide. He has appeared on Hardball with Chris Matthews, the Today Show, the CBS Early Show, CNN, Fox News, and other major media. His previous books include What Every BODY Is Saying, Dangerous Personalities and The Dictionary of Body Language.

On YouTube, Joe Navarro has been featured on WIRED (Answers Body language questions from twitter, explains how to show confidence, breaks down body language pet peeves, explains how to negotiate, analyses first date body language, Breaks down his own body language), Gamespot, Roger Dooley, Chris Williamson, Metaforando, CMX, TEDX Talks, 21 Studios, The Science of Success, IntlSpyMuseum, and The Journey.

Matthew Stadlen is a broadcaster, writer and regular How To Academy host. Previously he was an LBC presenter, wrote The Matthew Stadlen Interview for the Telegraph and presented the TV series Five Minutes With and On The Road With for the BBC. He is a birdwatcher and photographer, and his book How To See Birds is out now. Twitter: @matthewstadlen