A leader and team's Emotional Intelligence is directly correlated with performance. We all make decisions based on emotions and we need to manage them consciously if we want to achieve the right results. Gemma discusses how managers need to create opportunities for communication, and build the right space for colleagues to share their emotions. Gemma is a financial services expert and the former CEO of Gescobro where she worked for 14 years. She currently works as an emotional intelligence consultant for companies that want to develop the emotional intelligence of their leaders and teams. She has founded "Instituto de Inteligencia Emocional" to guide organisations through these culture transformation projects. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx